🚀 Service Coordinator – The Keeper of Calm at HelpDesk.tech

Location: Fresno, CA (In-Office)
Type: Full-Time
Team: The Chaos Controllers (a.k.a. Service Delivery Team)

💡 About Us

At HelpDesk.tech, we’re the tech partner that makes IT feel easy for companies nationwide. We thrive on good vibes, smart solutions, and keeping our clients (and our team) happy. We work hard, laugh often, and fix problems faster than you can say, “Have you tried turning it off and on again?”

🧭 About the Role

If you’re the kind of person who thrives in the middle of organized chaos and gets satisfaction from making things run smoothly, this might just be your dream job.

We’re looking for a Service Coordinator — the ultimate multitasker who keeps the trains running on time, the techs on task, and the clients feeling cared for. You’ll be the hub of our service wheel: connecting customers, technicians, and the occasional caffeinated project manager, all while keeping a smile on your face and an eye on what’s coming next.

🎯 What You’ll Be Doing

• Be the first friendly voice our clients hear,  answering phones and helping route tickets like a pro.
• Work directly with our technical wizards (a.k.a. techs) to make sure requests are prioritized, scheduled, and completed on time.
• Keep tabs on multiple projects and tickets at once... because you can absolutely walk, talk, and juggle flaming torches at the same time.
• Monitor service boards and dispatch tickets like an air traffic controller (but with fewer blinking lights).
• Anticipate roadblocks before they appear, basically, see around corners like a time-traveling problem-solver.
• Keep communication flowing between clients, techs, and anyone else who needs to stay in the loop.
• Help maintain order in the land of fast-paced tech chaos and maybe crack a joke or two while you’re at it.

⚡ What You’ll Bring

• A love for people, genuinely enjoy talking to clients and helping solve problems.
• Comfort in a fast-paced, ever-moving environment (if you get bored easily, you’ll love it here).
• Impeccable organizational skills, color-coded spreadsheets optional but encouraged.
• The ability to handle multiple priorities without losing your cool (or your coffee).
• A proactive mindset, you don’t just react; you anticipate.
• Bonus points if you’ve worked in a service desk or dispatch role before.

🌟 Why You’ll Love Working Here

• A team that feels more like a family (minus the awkward holiday dinners).
• A company that’s growing and wants you to grow with it.
• We celebrate wins, big and small.
• You’ll never be bored. Seriously.
• Competitive pay, benefits, and plenty of opportunities to shine.

🎉 In Short

If you’re the kind of person who thrives under pressure, loves being the heartbeat of a team, and finds joy in keeping everyone (and everything) moving. We want to meet you!

Apply today and help us keep the tech world turning... one happy client at a time.

$47,000-$52,000 - based on a 40 hour week